Effective Date: June 25, 2024
This Privacy Policy (also, the “Policy”) discloses certain information-handling and privacy practices of Installed Building Products and its branches and affiliates (also referred to collectively herein as “we” or “us”). This Policy applies to information collected at the Metro Home Insulation website at https://www.metrohomeinsulate.com (the “Website”), through email, text and other electronic messages by visitors, users, and others who access goods, services or information from us (“consumers” or “you”), including through the Website and elsewhere on the Internet.
The Policy addresses:
By using the Website, you are acknowledging and accepting the practices described in this Policy and in our https://www.metrohomeinsulate.com/terms/.
INFORMATION WE COLLECT
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information” or “personal data”). Personal information does not include:
In particular, we may have collected the following categories of personal information from consumers within the last twelve (12) months:
Category | Examples | Collected |
A. Identifiers. | A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers. | YES |
B. Personal information categories. | A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. |
YES |
C. Commercial information. | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | YES |
D. Internet or other similar network activity. | Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. | YES |
We obtain the categories of personal information listed above from the following categories of sources:
USE OF COOKIES, BEACONS & SDKs
USE OF PERSONAL INFORMATION
We may use, sell, or disclose the personal information we collect, including for one or more of the following purposes:
We may also use information from one aspect of the Website for other aspects of Website and we may combine information gathered from multiple aspects of the Website into a single user record. We also may use or combine information that we collect offline or we collect or receive from third-party sources for many reasons, including to enhance, expand, and check the accuracy of our records. Additionally, data collected from a particular computer, browser or device may be used with another computer, browser or device that is linked to the computer, browser or device on which such data was collected. We also use anonymous information, such as usage data and aggregated data, for other lawful purposes, such as to create content that others may find useful.
SHARING PERSONAL INFORMATION
We may disclose your personal information to a third party for a business purpose or sell your personal information, subject to your right to opt-out of those sales (see Personal Information Sales Opt-Out Rights). When we share personal information for a business purpose, it is done pursuant to the terms of a contract. No mobile information will be shared with third parties / affiliates for marketing / promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Third parties who purchase personal information from us are prohibited from reselling it unless you have received explicit notice and an opportunity to opt out of further sales.
We may share your personal information with the following categories of third parties:
Disclosures of Personal Information for a Business Purpose
In the preceding twelve (12) months, we have disclosed the following categories of personal information to third parties for a business purpose:
We may disclose your personal information for a business purpose to the following categories of third parties:
Sale of Personal Information
We may sell your personal information to the following categories of third parties:
YOUR RIGHTS AND CHOICES
Some state laws provide consumers with specific rights regarding their personal information. This section describes some of the rights you may have, depending on the state in which you are located, and explains how to exercise those rights.
Your rights under certain data protection laws may include the right to:
Access to Specific Information and Data Portability
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:
Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Turning Off Cookies
Most web browsers automatically accept cookies, but also usually allow you to modify your settings to disable or reject cookies, including cookies for interest-based advertising. If you delete your cookies or if you set your web browser to decline cookies, however, some features of the Website may not work or may not work as designed. You can usually find these settings in the Options or Preferences menu of your browser; links to instructions provided by several of the most common browsers are below.
You can also learn more about cookies at www.allaboutcookies.org.
Opting Out of Targeted Advertising
Third-party advertisers that use tracking or targeting tools in connection with our Website may offer you additional choices regarding the collection and use of your information (either directly or as members of programs or organizations). You can learn more about the options available to limit these participating third parties’ collection and use of your information by visiting websites addressing the following:
Social Media Settings
If you interact with any IBP page or account on a social media platform, you may have the ability to limit the information that we may obtain from the social media platform by controlling your settings for the particular platform. For example, you may access and change your settings through the Facebook settings page for Apps and Websites. If you withdraw our ability to access certain information from a social media platform, that choice will not apply to information that we have already received from that platform.
Using Privacy Plug-ins or Browsers
You can block our Website from setting cookies used for interest-based ads by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, Ghostery or uBlock Origin, and configuring them to block third party cookies/trackers.
Do Not Track
“Do Not Track” is a privacy preference that users can set in their web browsers. When a user turns on the “Do Not Track” signal, the browser sends a message to websites requesting them not to track the user. We currently do not respond to “Do Not Track” or similar signals. For more information about Do Not Track, visit www.allaboutdnt.org.
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
We will only respond to verifiable requests related to your personal information coming from you, or someone legally authorized to act on your behalf. You may also make a verifiable request on behalf of your minor child.
Such request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the relevant personal information relates to you.
Making such a verifiable request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
We will only use personal information provided in such a verifiable request to verify the requestor’s identity or authority to make the request.
For instructions on exercising sales opt-out rights, see Personal Information Sales Opt-Out and Opt-In Rights.
Response Timing and Formats
We endeavor to respond to a verifiable request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we may deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide may only cover the 12-month period preceding our receipt of the verifiable request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is commonly used and should allow you to transmit the information from one entity to another entity without undue hindrance.
Personal Information Sales Opt-Out Rights
If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the “right to opt-out”).
To exercise the right to opt-out, you (or your authorized representative) may submit a request to us at:
Do Not Sell My Personal Information
You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.
Non-Discrimination
We will not discriminate against you for exercising any of your rights described herein. Unless permitted by law, we will not:
Non-U.S. Residents
Non-U.S. residents should be advised that their personal data, including order information, may be transferred outside of their country of origin to the United States, and may be transferred to a third-party data processer (subject to appropriate safeguards and in compliance with applicable guidelines). By using the Website you consent to the transfer of your personal data, including order information, to third party data processers located outside of your country of origin.
OTHER CALIFORNIA PRIVACY RIGHTS
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@installed.net or write us at: Metro Home Insulation ATTN: 5861 Queens Ave. NE Elk River, MN 55330.
CHANGES TO OUR PRIVACY NOTICE
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s Effective Date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
CONTACT INFORMATION
If you have any questions or comments about this Privacy Policy, the ways in which the company collects and uses your information described herein or your choices and rights regarding such use, or if wish to exercise your rights described herein or under state law, please do not hesitate to contact us at:
Phone: 855-550-0007
Website: https://www.metrohomeinsulate.com
Email: privacy@installed.net
Postal Address:
Metro Home Insulation
Attn: Privacy Policy
5861 Queens Ave. NE
Elk River, MN 55330